FAQs

What is your return policy?

Extra care has been taken to provide detailed product listings and visuals so customers know exactly what they’re getting and will be happy when their order arrives! All prints and frames are made to order; therefore, returns and exchanges are not accepted.

Will the physical print look just like the image displayed on the website?

The colors you see on your monitor may differ somewhat from those of the print due to variability of monitor settings.  

Where do you ship?

Complimentary standard shipping is provided within the United States.

Please allow a minimum of 2 weeks for delivery of unframed prints and a minimum of 3 weeks for framed and acrylic-mount prints. Pictures of Austin is not responsible for shipping delays.

If you're interested in shipping prints outside the United States, please email hello@picturesofaustin.com for an estimated shipping cost.

 Can I get a high-resolution file so I can make a print myself?

No. Only physical prints are offered at this time.

How will I know when my order ships?

An email confirmation will be sent to the email address you use when placing your order. A second email will be sent to the same email address when your order ships. If you do not receive a confirmation email, please check your junk folder or check with your email server to see if they blocked auto-order confirmations. 

What if my print arrives damaged?

If your print arrives with shipping damage, please email hello@picturesofaustin.com within 5 days with the order number and photos of the damage, along with the exterior and interior view of the packaging that the artwork and or frame arrived in so that the necessary steps can be taken to send you a replacement.

Can I copy or use the images from this website on my own website, blog, etc?

No. All rights to all the images on this site are reserved by Pictures of Austin and are protected by U.S. and international copyright laws. 

If I buy a photographic print, can I make a copy of it? Don't I own it?

When you purchase a print, you do not purchase the copyright or the right to reproduce the image in any form -- you purchase only a physical copy of the image. You may not use or copy any images for any reason without prior permission, even if the use is noncommercial, not for profit, educational, or for your own private use.